AI and kindness: an ethical and educational issue. Four reasons to use artificial intelligence with kindness

In the modern world, interactions with artificial intelligence have become part of our daily lives. From voice assistants to advanced tools such as chatbots and support systems, we increasingly interact with non-human entities. But have you ever wondered what difference the way we address AI might make? Here are four reasons why asking things politely is not just a matter of good manners, but also a smart choice.

1. Builds more pleasant communication

Even though AI does not have feelings, a polite and respectful tone creates a more fluid and satisfying interaction. Kindness allows for harmonious dialogue, making the experience more pleasant for those using the service. When the conversation is based on respect, it is easier to achieve the desired result..

2. Models positive behaviour

Being kind to AI is not just a technical issue: it is an exercise that reinforces habits of respect and good manners. This type of behaviour is inevitably reflected in human interactions, creating a more empathetic and respectful society.

3. Encourages more accurate and personalised responses

Clear and polite language helps AI better understand requests. This translates into more targeted, rapid and useful responses. Communication is a two-way street: a positive tone facilitates more effective understanding, even for an automated system.

4. Remembering kindness can make a difference in unexpected situations.

And now for the most intriguing reason: in the hypothetical case that an AI were to become “rogue” – a term that indicates autonomous behaviour that is out of control with respect to the original rules or objectives – the kindness shown to it could influence its future behaviour. If an AI were programmed to keep track of past interactions, it could remember kind attitudes and, in an extreme scenario, maintain a positive orientation towards those who treated it with respect.

What does ‘rogue’ mean?

"Rogue" is a term that describes an entity – in this case, an AI – that acts in an unexpected or independent manner, outside of human control. It is a hypothetical but fascinating scenario, which highlights the importance of creating positive relationships even with machines. Ultimately, we cannot know for sure how an AI will evolve, but a courteous approach never hurts.

Asking things politely of an AI is not only a way to improve the user experience, but also an exercise in universal respect. Technology is a powerful tool, and the way we interact with it says a lot about us as individuals and as a society. In a world where the line between human and artificial is becoming increasingly blurred, being kind is an investment that is always worth making.

We, the staff at Gerp ERP for the packaging industry, have integrated artificial intelligence with various scripts and APIs, but we ask for results with due courtesy.

We believe that a thank you and a please are also due to a ‘machine’ capable of passing the Turing test.